Duel Casino Privacy Policy
Overview
This Privacy Policy explains how Duel Casino (“we”, “us”) collects and processes personal data when you use our website, apps, and services (“Services”).
Data We Collect
We may collect:
Information You Provide
- Account details (username, email, password hash)
- Profile and verification data (name, date of birth, address, identity documents where required)
- Customer support messages and requests
Automatically Collected Data
- Device and browser information
- IP address, approximate location, session logs
- Cookies and similar technologies (see “Cookies”)
Payment and Crypto-Related Data
- Deposit/withdrawal records, amounts, timestamps
- Wallet addresses and transaction hashes (where applicable)
- Fraud prevention signals and risk checks
How We Use Your Data
We use data to:
- Provide and operate the Services
- Process deposits/withdrawals and prevent fraud
- Verify identity (KYC) and comply with legal obligations
- Manage bonuses, promotions, and loyalty features
- Improve performance, security, and user experience
- Respond to support requests and communicate service updates
Legal Bases (Where Applicable)
Depending on your jurisdiction, we process data based on:
- Performance of a contract (to provide the Services)
- Legal obligations (compliance, AML/KYC)
- Legitimate interests (security, fraud prevention, service improvement)
- Consent (marketing messages and certain cookies, where required)
Sharing and Disclosure
We may share data with:
- Payment providers, blockchain analytics/risk services, and processing partners
- Identity verification and compliance vendors
- Hosting, security, analytics, and customer support providers
- Authorities where required by law or to protect rights and safety
We do not sell your personal data.
International Transfers
Your data may be processed in countries other than your own. We use appropriate safeguards where required by law.
Data Retention
We keep data as long as necessary to provide the Services and meet legal/compliance requirements, then delete or anonymize it where feasible.
Security
We use technical and organizational measures to protect data. However, no online service can guarantee absolute security.
Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Data portability
- Withdraw consent (where processing is based on consent)
To exercise rights, contact support using the channels on the Platform.
Cookies
We use cookies to keep you logged in, remember preferences, and improve Services. You can manage cookie settings via your browser and, where available, our cookie controls.
Children’s Privacy
Our Services are not intended for minors. If you believe a minor has provided data, contact us to request removal.
Changes to This Policy
We may update this Privacy Policy. Continued use means you accept the updated version.
Contact
For privacy requests, contact Duel Casino support through the official contact channels on the Platform.